The Sunday Star-Times (August 3, 2025) featured Amy Jacobson, emotional intelligence specialist and author of The Emotional Intelligence Advantage, in an article on the importance of EI in today’s AI-driven workplaces. Amy warned that as technology advances, human connection and face-to-face communication will become more vital than ever. She shared her five-step EI framework — Own It, Face It, Feel It, Ask It, and Drive It — as practical tools for leaders to strengthen workplace relationships, navigate conflict, and reintroduce the “human element” into modern work
