In her Fast Company feature, emotional intelligence specialist Amy Jacobson breaks down the six key emotions people encounter in difficult conversations—and shows how to respond, not react. From navigating upset, anger, denial, and disinterest, to embracing curiosity and managing unexpected positivity, Amy offers practical dos and don’ts for each emotional state. Her guidance empowers readers to stay present, ask thoughtful questions, and lead conversations with true emotional intelligence.
👉 Read the full article on Fast Company: https://www.fastcompany.com/91354304/how-to-handle-emotions-hard-conversations
