EMOTIONAL INTELLIGENCE

Insights & Articles

Articles

Boosting your Emotional Intelligence

In her book, The Emotional Intelligence Advantage, Amy Jacobson explores emotional intelligence (EI) and says that the five key concepts...
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Why you need to work on your emotional intelligence

Mastering emotional intelligence can help you make better decisions, navigate conflict and build a workplace people want to be part...
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5 steps to boost your Emotional Intelligence

The 5-Step EI Framework is a practical, action-based model for developing and applying emotional intelligence in the workplace. Created by...
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Rehumanising work: EI, for when emails and AI don’t cut it

In a couple of years we’ll be tracking back to face-to-face workplaces, simply so we can be certain we’re dealing...
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How to drive workplace change like a champion

Launching and implementing a new change successfully requires details and plans — and while we are heavily focused on the...
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Why emotionally intelligent leaders don’t force change

Change is a bit like having a baby. The lead-up can be huge. It’s like riding an emotional rollercoaster. We...
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Are You Too Judgemental? Three Practical Tips to Stop Judging and Start Understanding

Being judgemental comes naturally to many of us. We are who we are because we believe that it’s the best...
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Why the most effective leaders champion transparency

The fear of the unknown, next steps or even the fear of losing control will see us relying on trust...
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To successfully embrace change, we first must own and face the loss

With every change, regardless of whether it is good, bad or ugly, there is always a loss. Once we recognise...
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How to get along with people you don’t like

It’s inevitable – at some point, we’ll come across people we simply don’t like. Whether it’s in the workplace or...
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How to deal with difficult conversations when managing up

People How to deal with difficult conversations when managing up By Amy Jacobson | July 03, 2025|6 minute read SHARE THIS ARTICLE...
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The key to creating team alignment

Having alignment within a team means everyone being on the same page, understanding the vision, the purpose of the team,...
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How Leaders Can Escape the ‘Excuse’ Mindset

Our mind really is our closest friend. Sometimes it’s our best friend and sometimes it’s quite the opposite. When a...
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Amy Jacobson: Why boosting emotional intelligence is key to retaining the best talent

With the massive shifts in our traditional workplace, emotional intelligence (EI) has become a “must have” with our people’s wellbeing...
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How the EI process cascades through organisational layers

Often decisions are made at a high level in an organisation and then cascade down through the layers. Unfortunately, not...
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How to Handle Emotions in Hard Conversations — Fast Company, by Amy Jacobson

In her Fast Company feature, emotional intelligence specialist Amy Jacobson breaks down the six key emotions people encounter in difficult...
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Amy Jacobson Featured in Women’s Network: Why the Best Leaders Champion Transparency

Women’s Network (July 2025) featured an edited extract from Amy Jacobson’s book The Emotional Intelligence Advantage
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Amy Jacobson Featured in The Age and SMH: The Hidden Dangers of Fake Positivity

The Age and Sydney Morning Herald (August 2, 2025) featured Amy Jacobson, emotional intelligence and human behaviour specialist, on the...
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Amy Jacobson Featured in Sunday Star-Times: Rehumanising Work in the Age of AI

The Sunday Star-Times (August 3, 2025) featured Amy Jacobson, emotional intelligence specialist and author of The Emotional Intelligence Advantage
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Amy Jacobson Featured in Medicus: Boosting Emotional Intelligence in High-Pressure Professions

Medicus magazine (Aug–Sep 2025) featured an exclusive extract from Amy Jacobson’s book The Emotional Intelligence Advantage
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Amy Jacobson’s Book Featured in INTHEBLACK Magazine

INTHEBLACK magazine (August 2025) spotlighted Amy Jacobson’s latest book, The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations
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Amy Jacobson Featured in HR Daily: Why Overpreparing Can Backfire in Difficult Conversations

Emotional intelligence specialist and author Amy Jacobson was featured in HR Daily (July 30, 2025)
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Amy Jacobson Featured in The Australian Financial Review

Author and emotional intelligence specialist Amy Jacobson was recently featured in The Australian Financial Review (July 29, 2025)
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How to Get Along with People You Don’t Like

Emotional intelligence specialist and author Amy Jacobson was recently featured in Sydney Weekend Magazine.
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The Highs and Lows of Social Awareness in the Workplace

Social awareness; another one of those fancy words thrown around usually in frustration when people aren’t listening or agreeing with...
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The Benefits of Emotional Intelligence in the Workplace

This blog post will explore the ways in which emotional intelligence can improve communication, teamwork, and productivity in the office....
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The Toughest Workplace Conversations

The Toughest Workplace Conversations Managing under performance has got to be one of the toughest parts of being a leader...
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Single Tasking Day

National Single Tasking Day – But is Multi-Tasking Even Possible? In this ‘busy’ society that we live in, multitasking feels...
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More of a Hindrance Than a Help

More Of A Hindrance Than A Help That feeling of relief when the hiring process is finally over, the offer...
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Unwanted Christmas Gifts

Emotional Intelligence Hot Topic- Unwanted Xmas Gifts From finding the right gift to receiving unwanted gifts, what should be a beautiful...
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Why Do Our Minds Love A Good Story?

Why Do Our Minds Love A Good Story? Storytelling is commonly used at events to share an experience, deliver a...
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The Return To Work Hangover

The Return To Work Hangover Most of us have just returned from some form of a holiday (or time off)....
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The EI Behind New Year Resolutions

The E.I. Behind New Year Resolutions- Why Do Some Work and Others Don’t? The 1st of January is known as the...
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That’s Not The Person I Hired

That’s Not The Person I Hired Many of us have been here before. We go through the interview and hiring process...
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Silencing the Imposter Voice

Silencing the Imposter Voice That imposter voice is within all of us. Yes, every single one of us has the...
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Networking. Authentic? Or Fake and Pretentious?

Networking. Authentic? Or Fake and Pretentious? Business owners and career minded people understand that building relationships is essential for any...
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It’s Ok To Have a Sh!t Day

It’s Ok To Have A Sh!t Day  We have no control over anything that happens in this world except for...
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Happy Christmas (War is Over)- Or is it?

Happy Christmas (War is Over)- Or is it? Christmas is usually the time we bring family together to celebrate and share...
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Emotional Intelligence at Events

3 Drinks, a Work Function and a Lost Promotion It’s that time of year, work functions are in full swing,...
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E.I. within Workplace Bullying

Emotional Intelligence within Workplace Bullying We are all familiar with workplace bullying. Whether it be that you have experienced it,...
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Do or Do Not- There Is No Try

Do or Do Not- There is No ‘Try’ So, let’s make it clear upfront that I am not Star Wars...
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Change Management using E.I.

Change fails when organisations focus on the process and forget the people. Every change initiative, whether a restructure, system overhaul,...
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Underperformers in the Workplace

Underperformers in the Workplace We’ve all been here before. We’ve either worked alongside them, lead them, been served by (or...
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Pandemic Business

What Should Businesses Be Doing Post-Pandemic? There is a lot of talk throughout every Industry of what the new ‘normal’...
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Halloween

Halloween: Why Do Australians Want to Celebrate A Tradition That Isn’t Ours? With Halloween just around the corner, many of us...
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What is Emotional Intelligence?

Frequently Asked Questions about EI What is Emotional Intelligence? The term Emotional Intelligence was coined by psychologists Peter Salovey and John...
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Personality or EI Tests – Yes or No?

Emotional Intelligence and Personality tests can be lots of fun to do but are they the Horoscopes or the Facebook...
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Holiday Hangover

Holiday’s are fantastic! The chance to have a break from work, from life and just enjoy yourself. Great food, late...
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Gender, what gender?

I believe gender equality in the workforce is about more than ticking a quota. The question I think we should...
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Does Public Speaking make you feel physically sick?

A question I get asked a lot is: Do you really love public speaking? Don’t you get nervous? My answer...
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Reinvention and Growth – Hawaii Style!

I recently spent a glorious 2 weeks in Hawaii and experienced the beauty of Oahu and the Hawaiian Islands. For...
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Do you really need to earn trust?

There is an age old expression that has outlived so many that I really disagree with…. ‘you need to earn...
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Are you adding fuel to your blazing fire?

Not every day is a walk in the park. We’ve all had those moments or those days when it all...
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You can have it all, just not all at once….. wrong!

I heard a saying a few years ago that really resonated and I latched onto it: “you can have it...
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Network Do’s and Dont’s

I am a ‘peoples person’…. yep overly excited, positive and love being around people. Funnily enough though, networking is something...
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Videos

How to Practice Emotional Intelligence (How to be Happy podcast interview with Amy Jacobson)

https://www.youtube.com/watch?v=JsRlgq0wkCc What if the secret to a more connected, productive, and emotionally healthy workplace wasn’t just strategy, but emotional intelligence?...
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The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations.

In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a framework for resolving challenges in the workplace.
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Toxic Positivity in the Workplace – Sunrise Weekend interview

Emotional Intelligence Specialist, Amy Jacobson, chats with the Sunrise team about the impacts of fake positivity infiltrating the workplace.
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There Is No Such Thing As A Bad Emotion

There is no such thing as a bad emotion. There is an appropriate situation and severity to show our emotions....
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Empathy vs Sympathy

Iconic Businesses and admired Leaders all share one core skill: Empathy. However, empathy is often misunderstood for Sympathy. Understand the...
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What is Emotional Intelligence

What is EI, where did it come from and why is it important?
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30 Mins To Boost Your Day – Video 1

Amy Jacobson on Disrupting the Mindset
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Embedding Goals In Our Mind

Dreams are nice to have but goals are needed to make them reality. How do we actually achieve our goals?...
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Emotional Hijack

An example of an Emotional Hijack. An Emotional Hijack is when our amygdala responds with an emotional reaction before our...
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Podcasts

The Female Executives EP16: Emotional intelligence – mastering emotions and difficult conversations – Amy Jacobson

In this empowering episode of the Female Executive Survival Guide, host Lauren Eyles and emotional intelligence expert Amy Jacobson discuss...
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Leading You EP240: Why Emotional Intelligence is the New Leadership Edge

Emotional intelligence in leadership isn’t optional anymore – it’s your edge. In this episode of Leading You, I sit down with...
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Yellow Shelf Podcast: The Emotional Intelligence Advantage, author Amy Jacobson

The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations.  In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a...
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Reconnect To Self with Tracey Quayle EP25: Mastering Emotional Intelligence with Amy Jacobson

In this episode of Reconnect to Self, we’re joined by Emotional Intelligence expert Amy Jacobson for a conversation that will...
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Magical Learning Podcast EP257: The Emotional Intelligence Advantage (with Amy Jacobson)

In this episode of the Magical Learning Podcast, Amy Jacobson discusses her journey from a corporate career to becoming an...
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The Exceptional Sales Leader Podcast with Darren Mitchell: The Emotional Intelligence Advantage with Amy Jacobson

In this episode of the Exceptional Sales Leader podcast, I welcome Amy Jacobson, an expert in emotional intelligence and a...
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The Paul Taylor Podcast: The Emotional Intelligence Advantage: Insights from Amy Jacobson

Today I chat with Amy Jacobson, an expert on emotional intelligence and author of two insightful books. We delve into...
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Business Essentials Daily EP1303: 5 Steps for an emotionally intelligent workplace

How emotionally intelligent are you and your workplace? Are you being held back by toxic or unproductive relationships? Emotional Intelligence...
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Flying Solo: Why emotional intelligence is the secret to business success

Amy Jacobson is a human behaviour and emotional intelligence specialist, bestselling author, and keynote speaker. She has made it her...
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Reimagining HR Podcast EP33: The Emotional Intelligence Advantage: Mastering Change and Conflict with Amy Jacobson

Ever felt like change is happening to your people, not with them? In this episode, I sit down with emotional...
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School For Startups Radio: Emotional Intelligence Amy Jacobson and Millions Sold Scott Turrow

Amy Jacobson is an EI and human behaviour specialist based in Perth, offering emotional intelligence training & workshops across Australia...
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Limitless Leaders EP70: Pause, Reflect, Lead: The EQ Advantage

In this insightful episode of the Limitless Leaders Podcast, I’m joined by the brilliant Amy Jacobson, Emotional Intelligence and human...
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The Paul Taylor Podcast – The Emotional Intelligence Advantage: Insights from Amy Jacobson

Today, Paul Taylor chats with Amy Jacobson, an expert on emotional intelligence and author of two insightful books. They delve...
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Mike Williams Overnight – Emotional intelligence in the workplace

Pat Panetta spoke to Amy Jacobson, an emotional intelligence specialist about controlling your emotions in life and in the workplace.
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Amy Jacobson by CurtinFM 100.1 in Perth, Western Australia

Amy Jacobson by CurtinFM 100.1 in Perth, Western Australia
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Keeping it real while expanding your Emotional Intelligence with Amy Jacobson

Amy is an Published Author, Keynote Speaker and Emotional Intelligence Specialist and, in this episode, we talk about everything EI....
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EmbracingLife: Navigating Death and Emotional Intelligence with Amy Jacobson

Amy brings a fascinating insight into life, death and how being scared of death is now a thing of the...
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Emotional Intelligence & Human Behaviour Expert Amy Jacobson on THE NIGHTSHIFT

Emotional Intelligence & Human Behaviour Expert Amy Jacobson on THE NIGHTSHIFT which aired on the 5/01/2024
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Amy Jacobson – Emotional Intelligence & Finding Your ‘y’

In today’s episode, I chat to Amy Jacobson from Finding Your ‘y’. Amy Jacobson is an emotional intelligence coach and...
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Why Emotional Intelligence matters with Author Amy Jacobson

Throughout this podcast series, we have been exploring saving, investing, and finances from many different angles but with a primary...
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Emotional Intelligence with Amy Jacobson

Your emotions drive all your actions and those actions will be in direct proportion to how successful you are. Also,...
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