In her book, The Emotional Intelligence Advantage, Amy Jacobson explores emotional intelligence (EI) and says that the five key concepts...

Mastering emotional intelligence can help you make better decisions, navigate conflict and build a workplace people want to be part...

The 5-Step EI Framework is a practical, action-based model for developing and applying emotional intelligence in the workplace. Created by...

In a couple of years we’ll be tracking back to face-to-face workplaces, simply so we can be certain we’re dealing...

Launching and implementing a new change successfully requires details and plans — and while we are heavily focused on the...

Change is a bit like having a baby. The lead-up can be huge. It’s like riding an emotional rollercoaster. We...

Being judgemental comes naturally to many of us. We are who we are because we believe that it’s the best...

The fear of the unknown, next steps or even the fear of losing control will see us relying on trust...

With every change, regardless of whether it is good, bad or ugly, there is always a loss. Once we recognise...

It’s inevitable – at some point, we’ll come across people we simply don’t like. Whether it’s in the workplace or...

People How to deal with difficult conversations when managing up By Amy Jacobson | July 03, 2025|6 minute read SHARE THIS ARTICLE...

Having alignment within a team means everyone being on the same page, understanding the vision, the purpose of the team,...

Our mind really is our closest friend. Sometimes it’s our best friend and sometimes it’s quite the opposite. When a...

With the massive shifts in our traditional workplace, emotional intelligence (EI) has become a “must have” with our people’s wellbeing...

Often decisions are made at a high level in an organisation and then cascade down through the layers. Unfortunately, not...

In her Fast Company feature, emotional intelligence specialist Amy Jacobson breaks down the six key emotions people encounter in difficult...

Women’s Network (July 2025) featured an edited extract from Amy Jacobson’s book The Emotional Intelligence Advantage

The Age and Sydney Morning Herald (August 2, 2025) featured Amy Jacobson, emotional intelligence and human behaviour specialist, on the...

The Sunday Star-Times (August 3, 2025) featured Amy Jacobson, emotional intelligence specialist and author of The Emotional Intelligence Advantage

Medicus magazine (Aug–Sep 2025) featured an exclusive extract from Amy Jacobson’s book The Emotional Intelligence Advantage

INTHEBLACK magazine (August 2025) spotlighted Amy Jacobson’s latest book, The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations

Emotional intelligence specialist and author Amy Jacobson was featured in HR Daily (July 30, 2025)

Author and emotional intelligence specialist Amy Jacobson was recently featured in The Australian Financial Review (July 29, 2025)

Emotional intelligence specialist and author Amy Jacobson was recently featured in Sydney Weekend Magazine.

Social awareness; another one of those fancy words thrown around usually in frustration when people aren’t listening or agreeing with...

This blog post will explore the ways in which emotional intelligence can improve communication, teamwork, and productivity in the office....

The Toughest Workplace Conversations Managing under performance has got to be one of the toughest parts of being a leader...

National Single Tasking Day – But is Multi-Tasking Even Possible? In this ‘busy’ society that we live in, multitasking feels...

More Of A Hindrance Than A Help That feeling of relief when the hiring process is finally over, the offer...

Emotional Intelligence Hot Topic- Unwanted Xmas Gifts From finding the right gift to receiving unwanted gifts, what should be a beautiful...

Why Do Our Minds Love A Good Story? Storytelling is commonly used at events to share an experience, deliver a...

The Return To Work Hangover Most of us have just returned from some form of a holiday (or time off)....

The E.I. Behind New Year Resolutions- Why Do Some Work and Others Don’t? The 1st of January is known as the...

That’s Not The Person I Hired Many of us have been here before. We go through the interview and hiring process...

Silencing the Imposter Voice That imposter voice is within all of us. Yes, every single one of us has the...

Networking. Authentic? Or Fake and Pretentious? Business owners and career minded people understand that building relationships is essential for any...

It’s Ok To Have A Sh!t Day  We have no control over anything that happens in this world except for...

Happy Christmas (War is Over)- Or is it? Christmas is usually the time we bring family together to celebrate and share...

3 Drinks, a Work Function and a Lost Promotion It’s that time of year, work functions are in full swing,...

Emotional Intelligence within Workplace Bullying We are all familiar with workplace bullying. Whether it be that you have experienced it,...

Do or Do Not- There is No ‘Try’ So, let’s make it clear upfront that I am not Star Wars...

Change fails when organisations focus on the process and forget the people. Every change initiative, whether a restructure, system overhaul,...

Underperformers in the Workplace We’ve all been here before. We’ve either worked alongside them, lead them, been served by (or...

What Should Businesses Be Doing Post-Pandemic? There is a lot of talk throughout every Industry of what the new ‘normal’...

Halloween: Why Do Australians Want to Celebrate A Tradition That Isn’t Ours? With Halloween just around the corner, many of us...

Frequently Asked Questions about EI What is Emotional Intelligence? The term Emotional Intelligence was coined by psychologists Peter Salovey and John...

Emotional Intelligence and Personality tests can be lots of fun to do but are they the Horoscopes or the Facebook...

Holiday’s are fantastic! The chance to have a break from work, from life and just enjoy yourself. Great food, late...

I believe gender equality in the workforce is about more than ticking a quota. The question I think we should...

A question I get asked a lot is: Do you really love public speaking? Don’t you get nervous? My answer...

I recently spent a glorious 2 weeks in Hawaii and experienced the beauty of Oahu and the Hawaiian Islands. For...

There is an age old expression that has outlived so many that I really disagree with…. ‘you need to earn...

Not every day is a walk in the park. We’ve all had those moments or those days when it all...

I heard a saying a few years ago that really resonated and I latched onto it: “you can have it...

I am a ‘peoples person’…. yep overly excited, positive and love being around people. Funnily enough though, networking is something...