Emotional Intelligence is Mark McGowan's Secret Weapon
The latest COVID cluster has had emotions peaking across Perth and Peel, with everything from fear to rage being felt in the community. And while WA Premier Mark McGowan has shown several occasions of emotional intelligent skills in dealing with the reactions from the Perth community, this doesn’t make him ‘emotionally intelligent’. He is choosing to leverage his emotional intelligence in his decision making.
That is what is helping him maintain his popularity. After all, whether the Premier’s decisions are right or wrong is irrelevant. There is no right or wrong when it comes to a pandemic. His ability to leverage his emotional intelligence in order to connect with Western Australian’s and have the state working together is what stands out.
The communication of our politicians is key to the success and outcome. Yes, the decisions are vital but the way in which we communicate each of those decisions determines whether the message is received and the emotional reaction it triggers in each person.
Through his calm demeanour, the Premier uses emotionally intelligent language referring to himself as being part of the WA community using the words ‘we’ and ‘us’ rather than ‘you’ or ‘Western Australians’. He doesn’t speak at the WA community, he knows he is part of it, which also makes him responsible and speaks as one of them.
While the Premier mostly displays relatable personal skills and emotions as he continues to be questioned on all his decisions, receives death threats and is asked the same questions several times over each day, we have seen occasions where his control has let him down. The use of emotional intelligence within the relationship between the Premier and the Prime Minister has also been questionable at times as they point the finger back and forth on who is to blame with international flights arriving and the hotel quarantine process. Getting caught in a blaming game loop rather than focusing on the solution and how to ensure it doesn’t reoccur, shows poor self-regulation.
Empathy is one of the greatest skills for any person and situation. The ability to get out of our own head and empathise with the emotion’s others are feeling. Knowing the best thing to say rather than the worse based on the emotion of the other person. The Premier'ss famous response to the Easter Bunny letter (allowing the Bunny across our locked border) was a perfect example of his ability to understand others’ emotions and respond in the best way to meet their emotional drivers.
Unfortunately, this empathy didn’t extend into the relationships with the other State Premiers causing some tension and interactions that lacked emotional intelligence on both sides.
Putting it all aside, the Premier's motivation and ability to get things done continues to create drive and results. The WA economy has been referred to as ‘leading the nation on COVID-19 recovery’. His decisiveness and confidence mean that there continues to be little delay in any actions or decision made.
There are more than 2 million people in Perth, and that’s a lot of highly emotional people turning their attention to one person to ‘fix it’.
The Premier’s emotional intelligence skills determine his ability to manage his personal emotional reaction, think logically and communicate clearly to the community waiting for an answer.
Do these skills make him emotionally intelligent? No, not always. Like all of us, he has had some moments that weren’t totally emotionally intelligent and will continue to. That’s part of being human.
Did you enjoy this article? Read more from Amy here..
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There is a lot of talk throughout every Industry of what the new ‘normal’ will look like and what businesses should be doing in order to make it through the other end.
It’s easy to say “We need to be bold”, “We need to be adaptable and resilient”. But where do we start?
Change Management using E.I.
Some of our most common fears are ‘fear of the unknown’ and ‘fear of loss of control’. Change challenges both of these fears as we take ourselves out of our comfort zone, learn new ways of doing things and at times, rewire our brain relating to our actions, emotional drivers and outcomes. The most effective way to implement change or to support others going through change, is to leverage our EI skills to understand what each person’s emotional driver is and at what stage of the mindset disrupt process they are at. Change is only effective when people buy in to the change and own it in their subconscious mind.
Underperformers in the Workplace
We’ve all been here before. We’ve either worked along side them, lead them, been served by (or encountered them in a workplace where we are the customer), or we are them.
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